Get in touch with our team

We're here to help with any questions about our hosting services.

Call Us

+254 709 000 425

24/7 customer support

Email Us

support@hostraha.com

We'll respond within 3 hours

Visit Us

15th Floor, View Park Towers

Utalii Lane, Nairobi, Kenya

24/7 Support Available

Current time: 08:30 AM

How can we help you? Fill out the form below and we'll get back to you as soon as possible.

Support Channels

Live Chat

Available 24/7 for immediate assistance (except Saturdays)

Email Support

support@hostraha.com

Phone Support

+254 709 000 425

Help Center

Browse our comprehensive knowledge base

Business Hours

Our customer support is available 24/7, but our office hours are:

Monday - Thursday8:00 AM - 6:00 PM EAT
Friday8:00 AM - 5:00 PM EAT
SaturdayClosed
Sunday9:00 AM - 2:00 PM EAT
All local holidays observed

Our Office Locations

Find us at our offices across Africa or work with us remotely from anywhere.

Hostraha Nairobi Office

Nairobi, Kenya (Headquarters)
15th Floor, View Park Towers
Utalii Lane
Nairobi, Kenya

+254 709 000 425

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Hostraha Lagos Office

Lagos, Nigeria
12th Floor, Victoria Island Tower
Victoria Island
Lagos, Nigeria

+234 701 234 5678

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Hostraha Kigali Office

Kigali, Rwanda
8th Floor, Kigali Heights
KG 7 Ave
Kigali, Rwanda

+250 788 123 456

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Hostraha Kampala Office

Kampala, Uganda
5th Floor, Workers House
Pilkington Road
Kampala, Uganda

+256 705 789 012

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Hostraha Dar es Salaam Office

Dar es Salaam, Tanzania
7th Floor, Tanzanite Tower
Ali Hassan Mwinyi Road
Dar es Salaam, Tanzania

+255 742 987 654

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Hostraha Cape Town Office

Cape Town, South Africa
9th Floor, The Pinnacle
Burg Street, CBD
Cape Town, South Africa

+27 83 123 4567

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Frequently asked contact questions

Quick answers to questions you may have about contacting our team.

How quickly will I get a response to my inquiry?

For urgent technical issues, our live chat support is available 24/7 (except Saturdays) with an average response time of under 3 minutes. Email inquiries are typically answered within 3 hours during business hours.

What information should I include in my support request?

For the fastest resolution, please include your domain name, account username, specific error messages (if applicable), steps you've already taken to troubleshoot, and any relevant screenshots.

Do you offer phone support outside of business hours?

Yes, our phone support is available 24/7 for urgent technical issues. For non-urgent matters, we recommend using our live chat or email support which are also available around the clock.

How do I escalate an unresolved support issue?

If your issue hasn't been resolved to your satisfaction, you can request an escalation by replying to your support ticket with "Please escalate" in the subject line or email escalations@hostraha.com.

Which languages do your support agents speak?

Our support team is fluent in English, Swahili, French, Arabic, Spanish, Portuguese, German, and several other languages. Please specify your preferred language when contacting us.

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Live chat available every day except Saturdays

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